NZ'S #1 SPA & POOL SPECIALIST

Fix your spa.
Find the right part.
Get back in the water.

1,200+ parts in stock. Expert technical support from real technicians. NZ's most comprehensive spa & pool store — Rotorua-based, NZ-wide.

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1,200+
Parts in stock
99.9%
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Major brands
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Parts Finder
What's wrong with your spa?
Select your symptom to find the fix instantly
Free NZ Delivery Orders over $50
Expert Tech Support Real technicians, fast
On-Site Repairs NZ-wide service
Easy Finance Laybuy & MTF Finance
Free diagnostic tool

Fix My Spa — what's the problem?

Select your symptom and we'll walk you through the exact part in 3 steps

Full Diagnostic Tool
Not heatingHeater / sensor Pump faultPump / motor Error codeBoard / sensor Cloudy waterFilter / chemicals Jets not workingJets / air lock Panel deadPCB / topside

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Every part for every brand — in stock, ships fast

All categories
Filter Cartridges All brands & sizes Circuit Boards & PCBs Spanet, Balboa, Gecko, Edgetec Pumps & Motors Replacement & repair parts Heaters & Controllers Elements, sensors, thermostats Jets & Fittings Spa jets & air injectors Chemicals & Water Care Spa, pool & water testing Wi-Fi & Audio Smart spa control Plumbing & Fittings Valves, pipe, manifolds Refurbished Spas Tested, warranted, NZ-wide

Our services

Rotorua-based · NZ-wide · Real experts

On-Site Repair We come to your spa, NZ-wide Workshop Repairs Full in-house repairs, Rotorua Spa Valet Service Rotorua, Tauranga, Waikato Spa Transport Hiab services via Pink Duck
FREE DIAGNOSTIC RESOURCE
NZ Spa Error Codes Library
Every error code for every brand — Spanet, Balboa, Gecko, Edgetec and more. Find out exactly what your spa is telling you before you buy anything.
View Error Codes
AUTHORISED NZ SUPPLIER FOR
SPANET
BALBOA
GECKO
EDGETEC
DAVEY
HOT SPRING
TRUEFORM

Spa & pool repair answers

From The Spa Guys' technical team — Rotorua, NZ

Check the part number on your existing cartridge or use our free Parts Finder — just tell us your spa brand and model. We stock replacement filter cartridges for all NZ brands including Spanet, Balboa, Gecko, Edgetec, Davey, Hot Spring Spas, MSPA and Spas Direct.
Check our NZ Spa Error Codes library — it covers every Spanet, Balboa, Gecko and Edgetec code with plain-English explanations. If you're still stuck, call us on 027 772 4897 and our technical team will diagnose it and recommend the right part.
Yes — most Balboa board swaps are straightforward for a capable DIYer. We'll confirm the exact replacement board for your model number, and our team is available by phone or live chat to walk you through the process if needed.
Yes — we offer on-site service and repairs NZ-wide, plus workshop repairs at our Rotorua facility (53 Tallyho Street), Spa & Pool Valet services across Rotorua, Tauranga and Waikato, and Hiab spa transport via Pink Duck Transport.
We offer Laybuy (buy now, pay over 6 weeks interest-free) and MTF Finance for larger purchases like new or refurbished spa pools. Both are available at checkout.
Common signs include loud grinding or humming noises, the pump running but producing no water flow, or the pump not starting at all. Contact us with your spa brand and model and we'll point you to the right pump or seal replacement.